FAQs

Our website provides a comprehensive platform for purchasing and customizing artistic lamps and other unique products. We focus on delivering high-quality, bespoke items to enhance your living spaces.

Creating an account is simple. Click on the Register button at the top right corner of the homepage, fill in the required information, and follow the prompts to complete your registration.

You can reach our customer support team by emailing us at [info@sitecture.com], calling [+92 328-3777714], or using the contact form on our “Contact Us” page. We aim to respond within 24 hours.

To place an order, browse our product catalog, select the items you want to purchase, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

We accept returns within 5 days of delivery. Items must be in their original condition and packaging. Please visit our “Return Policy” page for detailed information.

To initiate a return, contact our customer support team with your order details. They will provide you with instructions on how to return your item.

Refunds are processed within 7-10 business days of receiving the returned item. It may take additional time for the refund to appear on your credit card statement, depending on your bank’s processing times.

If you forgot your password, click on the “Forgot Password” link on the login page, enter your email address, and follow the instructions to reset your password.

To update your account information, log in to your account, go to the “Account Settings” page, and make the necessary changes.

Yes, we specialize in custom-made products. To request a custom order, please contact us with your specifications, and our team will assist you in creating a unique item tailored to your needs.

Product reviews can be found on each product page under the “Reviews” section. Read feedback from other customers to help make informed purchasing decisions.

To leave a review, log in to your account, navigate to the product page, and click on “Write a Review.” Share your experience and rating to help other customers.

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our “Order Tracking” page.

Subscribe to our newsletter at the bottom of our homepage to receive updates on new products, exclusive promotions, and special offers directly in your inbox.