Refund and Returns Policy

At Sitecture, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, our return policy is designed to make the process as smooth as possible.

1. Eligibility for Returns

• Time Frame: Items can be returned within 5 days of the delivery date.
• Condition: Items must be in their original condition, unused, and in their original packaging.
• Receipt/Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Non-Returnable Items Certain items are non-returnable:

• Custom-made or personalized products
• Gift cards
• Items purchased on sale or with a discount

3. Return Process

Step 1: Initiate a Return

• Contact our customer support team at [info@sitecture.com] or [+92-328-3777714] to initiate a return. Provide your order number and details of the item(s) you wish to return.

Step 2: Receive Return Authorization

• Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item.

Step 3: Pack and Ship the Item

• Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
• Include the Return Authorization (RA) number inside the package.
• Ship the item to the address provided by our customer support team.

4. Refunds

Processing Time

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. This process typically takes 5-7 business days.

Refund Method

• If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank’s processing times.

Shipping Costs

• Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., you received an incorrect or defective item).

5. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer support team at [info@sitecture.com] or [+92-328-3777714].

7. Contact Us If you have any questions about our return policy, please contact our customer support team:

• Email: info@sitecture.com
• Phone: +92-328-3777714

Thank you for shopping with www.sitecture.com. We value your business and are committed to providing you with the best service possible.